Transaction Policies

A 50% non-refundable deposit is required to reserve your rentals for your event date. The remaining balance is due five business days prior to the order being delivered or picked up.

Rental reservations may be picked up one day prior to the event. Rentals must be returned one day after the event unless otherwise coordinated with Twine and Lace.

Additional charges may apply if rental items are not returned on the contracted date.

Cancellation of rental reservations must be in writing at least five business days prior to the event date and are subject to a cancellation fee of 25% of entire transaction. Cancellations received less than five business days prior to the event date are subject to a cancellation fee of 50% of entire transaction.

An 8% nonrefundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal use. All broken or damaged items must be returned to Twine and Lace for the damage waiver to apply.

The damage waiver does not cover loss or negligence. In the case of loss or negligence, replacement costs will be charged.